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Policies

Terms and Conditions

STANDARD RESERVATIONS: Credit card guarantee is required to reserve. Cancellation is free until 60 days prior to check in. Between 60 – 15 days the first night is charged and is not refundable. MULTI ROOM (more than 2 adults), EARLY BOOKING (180/+ days advance) or LONG STAY RESERVATIONS: The first night of the stay is charged to reserve and is non refundable. Cancellation between 90 and 15 days from arrival incurs 50% accommodation amount as penalty. ALL RESERVATIONS: The full amount/balance due for the stay is charged 15 days before arrival. Subsequent cancellation, no show or shortened stay is charged 100% accomodation amount. Incidentals, items missing or damaged, non standard cleaning etc will be charged to the same card. We reserve the right to accept further reservations in absence of valid guarantee. Cards are validated and charged in the name ‘Podere San Carlo’. Cancellation must be in writing to info@sienahouse.net and any disputes will be settled under English law.

What’s my booking type? can I cancel free of charge?

To book B&B with free cancellation possibile you need to be 2 adults only and your advance (number of days between reservation date and check in date) less than 180 days.  Your booking is a ‘Standard’ reservation and you can cancel free of charge until 60 days from check in.

If you are booking very early (more than 180 days advance), you are more than 2 adults (requiring more than 1 room or booking any of our Villa Suites) or have selected a Long Stay booking type, your booking falls into ‘Multi Room, Early Booking or Long Stay’ reservation. The first night of the stay will be charged to your card at the time of booking or shortly after as a non refundable deposit to hold the room.

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