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Policies

Terms and Conditions (updated 17 March 2019)

Siena House functions both Bed and Breakfast and a Villa type accommodation and thus our payment and cancellation policy reflects these two booking types. Here below find our policy and below the policy some help in figuring out which booking type yours will be.

STANDARD RESERVATIONS: Cancellation of all or part of stay (to a minimum of 2 nights stay) is free until 60 days from the original check in date. Between 60 and 15 days to check in, cancellation incurs the first night of the stay as penalty. MULTI ROOM, EARLY & LONG STAY RESERVATIONS: (reserving more than 1 B&B room or any of the Villa Suites/with an advance of 180 or more days/booking 5 or more nights or a ‘Long Stay’ ) The first night of the stay is charged as non refundable deposit to hold the room. ALL RESERVATIONS: Credit Card Guarantee is required. The balance due for the stay is charged 15 days before arrival. Subsequent cancellation, no show/shortened stay is charged 100%. Incidentals, items missing, damage, non standard cleaning etc will be charged to the same Credit Card. Credit Cards are validated and charged in the name ‘Podere San Carlo’. Cancellation must be in writing to info@sienahouse.net Disputes will be settled under English Law.

What’s my booking type? can I cancel free of charge?

Bookings with a Standard advance (number of days between booking and check in) of fewer than 180 days, booking for 2 adults into our double rooms (Pienza, Siena, Florence, Cortona) can cancel free of charge until 60 days from (original) check in or ‘Arrival’ date.

If you are booking very early (more than the cited number of days in advance), you are more than 2 adults only (requiring more than 1 double room or reserving The Montepulciano, The Chianti or The Tuscany Suite) or are staying 5 or more nights or booking a ‘Long Stay’ your booking type falls into ‘Multi Room, Early Booking or Long Stay‘ reservation. The first night of the stay will be charged to your card at the time of booking or shortly after as a non refundable deposit to hold the room.

Use the Date Calculator to check your advance

*Travelling with children ?

We have limited possibility to accommodate children in our B&B / double rooms – which were conceived as accommodations for couples.  Our Villa Suites work well for families.  If you are looking to book a B&B room for 2 adults plus 1 child of any age it’s imperative to contact us. Please contact us before booking – we will usually add the extra person free of charge when you get in touch ahead of time.  Use the contact form HERE supplying your date range and child’s age at the time of travel. Where it is possible to add a child place later (subsequent to booking or at arrival) the rate for the extra person or ‘plus one’ is 45 euro per night, for all infants and children under 12. The extra person is charged for when added later or arriving unannounced, irrespective of whether a physical bed or breakfast is required. In cases where the extra person is 12 or over check in will be refused where we have not a second room available for your whole stay.