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Policies

Terms and Conditions (updated 2 May 2019)

Siena House functions both Bed and Breakfast and a Villa type accommodation and thus our payment and cancellation policy reflects these two booking types. Here below find the current booking and cancellation policy and below some help in figuring out which booking type yours will be.

STANDARD B&B RESERVATIONS: Cancellation of nights is free of charge until 31 days from the (original) check in or ‘Arrival’ date. Between 30 and 15 days to check in, the first night of the stay is charged to the guaranteeing credit card and is non refundable. VILLA, MULTI ROOM, EARLY & LONG STAY RESERVATIONS: (reserving more than 1 room or any of the Villa Suites or booking with an advance of 90 or more days or reserving 5 or more nights or a ‘Long Stay’ booking type) The first night of the stay is charged as a non refundable deposit to hold the room. ALL RESERVATIONS: The balance due is charged 15 days before arrival. Subsequent cancellation of nights or no show is charged at full nightly room rate. Incidentals, items missing, damage, non standard cleaning etc will be charged to the same Credit Card. Credit cards are validated and charged in the name ‘Podere San Carlo’. In absence of ongoing credit card guarantee we reserve the right to release the room back into availability.

What’s my booking type? can I cancel free of charge?

Bookings with a Standard advance (number of days between booking and check in) of fewer than 90 days, booking for 2 adults into our double rooms (Pienza, Siena, Florence, Cortona) can cancel nights free of charge until 31 days from (original) check in or ‘Arrival’ date.

If you are booking very early (more than the cited number of days in advance), you are more than 2 adults only (requiring more than 1 double room or reserving The Montepulciano, The Chianti or The Tuscany Suite) or are staying 5 or more nights or booking a ‘Long Stay’ booking type (this will be cited at your confirmation) your booking type falls into ‘Villa, Multi Room, Early Booking or Long Stay’ reservation. The first night of the stay will be charged to your card at the time of booking or shortly after as a non refundable deposit to hold the room.

Use the Date Calculator to check your advance

*Travelling with children ?

Our Villa Suites work well for families.  If you are looking to book a B&B room for 2 adults plus 1 child of any age it’s imperative to contact us to avoid additional charges at check in and the risk of being turned away due to head count issues (licensing). Please contact us before booking – we will add the extra person free of charge when you get in touch ahead of time and book direct with us here.  Use the contact form HERE supplying your date range and child’s age at the time of travel. Where it is possible to add a child place later (subsequent to booking or at arrival) the rate for the extra person or ‘plus one’ is 45 Euro for all infants and children under 12. The extra person is charged for when added later or arriving unannounced, irrespective of whether a physical bed or breakfast is required. In cases where the extra person is 12 or over check in may not be possible if we are fully booked due to licensing restrictions. In case of a child past the 12th birthday the charge will be more than 45 Euro – it may be the price of a second double room.