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Policies

Terms and Conditions (updated 24 June 2019)

Siena House functions both Bed and Breakfast and a Villa type accommodation and thus our payment and cancellation policy reflects these two booking types. Here below find the current booking and cancellation policy and below some help in figuring out which booking type yours will be.

STANDARD (2019) B&B RESERVATIONS: Cancellation of nights is free of charge until 31 days from the (originally booked) check in or ‘Arrival’ date. Between 30 and 15 days to check in, the first night of the stay is charged. VILLA, MULTI ROOM, EARLY & LONG STAY RESERVATIONS: (reserving more than 1 room, reserving the Tuscany Suite, reserving a ‘Long Stay’ booking type or reserving stay of more than 5 nights and all bookings for 2020): The first night of the stay(s) will be charged shortly after booking (12-48 hours later) as a non refundable deposit to hold the room. ALL RESERVATIONS: The balance due is charged to the card 15 days before arrival. Subsequent cancellation of nights or no show is charged at full rate. Incidentals, items missing, damage, non standard cleaning etc will be charged to the same Credit Card. Credit cards are validated and charged in the name ‘Podere San Carlo’. In absence of ongoing credit card guarantee we reserve the right to release the room back to availability.

What’s my booking type? can I cancel free of charge?

If you are booking early (reserving for 2020), booking 2 or more rooms, staying 5 or more nights or booking a ‘Long Stay’ booking type (this will be cited at your confirmation) or booking The Tuscany Suite your booking type falls into ‘Villa, Multi Room, Early & Long Stay’ reservation. The first night of the stay (in each room) will be charged to your card at shortly after booking (12-48 hours later) as a non refundable deposit to hold the room.

Standard Bookings for 2019 can cancel free of charge until 31 days from arrival.

Travelling with children ?

Our Villa Suites work well for families but 2 of our double rooms can also accommodate young children (one child only) comfortably.  If you are looking to book a B&B room for 2 adults plus 1 child of any age please contact us before booking – we will add the extra person free of charge when you get in touch ahead of time and book direct with us here.  When booking via a third party the charge is 45 Euro. Use the contact form HERE supplying your date range and child’s age at the time of travel to book your child’s B&B free of charge.