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Policies

Terms and Conditions (10 Jan 2019)

STANDARD RESERVATIONS: credit card guarantee is required to reserve. Cancellation is free until 45 days prior to check in. Between 45 – 15 days to check in cancellation incurs the first night of the stay as penalty. MULTI ROOM (more than 2 adults or more than 2 rooms, The Chianti Suite or The Tuscany Suite) and EARLY BOOKING (120/+ days advance) and LONG STAY the first night of the stay is charged to reserve and is non refundable. ALL RESERVATIONS: The full amount/balance due for the stay is charged to the same card 15 days before arrival. Subsequent cancellation, no show or shortened stay is charged 100% accomodation amount. Incidentals, items missing or damaged, non standard cleaning etc will be charged to the same card. We reserve the right to accept further reservations in absence of valid guarantee. Cards are validated and charged in the name ‘Podere San Carlo’. Cancellation must be in writing to info@sienahouse.net and any disputes will be settled under English law

What’s my booking type? can I cancel free of charge?

To book B&B with free cancellation possibile you need to be 2 adults only and your advance (number of days between reservation date and check in date) less than the number of days cited: 120 days.  Your booking is a ‘Standard’ reservation and you can cancel free of charge until 45 days from check in.

If you are booking very early (more than the cited number of days in advance: 120 days), you are more than 2 adults (requiring more than 1 room or booking either The Chianti Suite or The Tuscany Suite) or have selected a Long Stay booking type, your booking type falls into ‘Multi Room, Early Booking or Long Stay’ reservation. The first night of the stay will be charged to your card at the time of booking or shortly after as a non refundable deposit to hold the room.

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