Terms of Service
Terms of Service
Siena House works both as a Villa Rental and as a short stay B&B property. and our terms and conditions reflect both stay types
Credit card guarantee or payment at the time of booking will be required according to the policy/accommodation contract. Unguaranteed reservations are not accepted. Where credit card guarantee is required, the card must be valid for the whole stay period.
In periods of strong demand we may be in touch to seek reconfirm. Such times can present an opportunity to exit a non refundable booking type with a refund. Where the reservation is not cancelled [reconfirm] we reserve the right to charge any/all unpaid nights to the card supplied. In the event that we cannot obtain a prompt response or credit cards do not check out, at this point, we will invite you to rebook with a different card. We will always make contact via the same address supplied at point of reservation, please keep us updated with contact details.
Arrival / Check in after 4 pm, check out by 11 am as standard for all booking types. By arrival and departure we mean to and from the property. We may contact you ahead of arrival to request information about your arrival timings [during very busy periods] or offer the possibility to check in earlier [when available]. Non standard arrival must be requested 24-48 hours in advance and is subject to availability [particularly during Covid regs] Where we do not hear from you we expect you after 4pm. We are grateful to be informed of later [after 9pm] arrival or indeed of any updates during your journey that help us to know when to expect you.
License and Occupancy
We are a licensed property and as such each room has a maximum head count described at the time of booking at the booking engine and/or during the website pages/description for the rooms. To avoid mistakes that might result in your check in being refused (ie where we exceed our headcount due to unannounced people/children arriving) you must book your child into the room, or inform us by email in advance, not simply arrive with a child or extra person. Additional per person charges will be levied to unannounced additional guests, where we are able to accept them into your room.
Non standard cleaning requirements [Including late departure] items missing from the room, items damaged and purchases made in house will be charged to the credit card provided. [Guests are welcome to request an inventory/ inventory check]
Theft and Damage Liability
The rooms at the house are furnished and decorated with bespoke and handmade pieces, designer items no longer in production, historic pieces, real art and sculpture, as well as the luxury linens, robes and towels that you would expect to find. As is typical for hotels we will charge for damaged and missing items, as well as non standard cleaning requirements and late departure [charged 50% nightly rate where available, 100% where not available] Such charges are made to credit card(s) provided to book (multiple cards may be required up to 1 per double room for the Tuscany Suite) unless a cash deposit is substituted. In case of group rental (including bookings into the Tuscany Suite and groups or exclusive use of the property this guarantee against theft and/or damage extends across all areas of the property used/frequented by the group during the stay.
Use the cancellation link in your booking confirmation but also email us at email@example.com to avoid any delays
Cancellation by the guest
In the case where a guest cancels the reservation, the policy governing the booking will show whether monies are forfeited or might be refunded in full or in part [or depend upon subsequent resale]. Policy types depend upon room/villa choices, time to arrival and stay length. We are sorry but voucher amounts are not refundable in any circumstance.
Resale Refund Policy
Very early [and Villa] bookings are subject to our Resale-Refund policy. Resale is never guaranteed but cancelling as early as possible gives the best chance to resell. Late resale attempts usually require commissionable listing, commission is deducted from refundable amounts.
Non Refundable Policy
If you have reserved a prepaid non refundable policy Saturday and Sunday nights are non refundable in any circumstances apart from cancellation by the hotel. Other nights: Monday through Friday will be refunded in case of Covid Travel Ban issued by the Italian government.
Cancellation by the hotel (Walk Policy)
In all cases we will notify the guest at the earliest possibility and in case of failure to contact the guest or in case of cancellation at arrival will seek out and indicate, booking where possible alternative accommodation in a similar area quality and price range (We are very close to Locanda Amorosa Sinalunga and that would be our first choice alternative accommodation). Amounts paid will be refunded in cases of cancellation by the hotel where we are not required to book alternative accommodation except in the event that Siena House must refuse check in due to occupancy limitations (exceeding the indicated maximum licensed occupancy into a room) and in cases of threatening or aggressive behaviour, in which case amounts paid will be retained by the hotel.
Safety Security Privacy
The property is a non smoking property. Smoking is permitted in the garden only. The front door can be opened easily from within and must be kept clear of obstruction and remain openable (not double locked) during the night as it is the fire escape for the first floor. Fire extinguishers are provided in the Tuscany Suite Lounge (2) as well as the Garden Kitchen (1) and on the ground floor (1) First aid boxes are fitted within the entrance hall and within the Garden Kitchen. Ground floor bedroom windows are barred, ground floor doors have Persian Blinds fitted. Guests are advised to lock doors during absence for security but requested to keep keys within the locks of locked doors during the night (if doors are to be locked at night) and all exits clear of obstruction.
The entire property is circled by wall and fencing, with gates. Gates remain closed. Guests are provided with devices to open gates and keys to their rooms. Guests should not travel with high value items and are advised to purchase specific insurance cover if they must bring valuable items with them. Valuables are the responsibility of their owner. Rental cars should be locked at night with windows closed. The immediate area around the main building and entry points is subject to 24 hour video surveillance, however cars parked in both front and rear car parks are not guaranteed to be within view of cameras and thus are parked at the owners risk.
Young children must be accommodated with parents in the same bedroom or in the second bedroom of a suite. Child beds must not be repositioned into the walk in/wardrobe corridors or bathrooms or anticamere. In case of The Chianti Suite or The Tuscany Suite bookings, children must not be accommodated without parents in the Cortona room (the room with the X large, deep bathtub). Children must not be allowed to sit on windowsills or lean out of windows, climb shelving or explore beyond immediate garden areas. Children must be accompanied at all times and not allowed in or around the pool or garden or kitchen areas without supervision by an adult. Parents much take necessary precautions to keep their children safe from sunburn and insect bites. We do have biting and stinging insects in this organically farmed area and we do not use any pesticides. Shoes must be worn in the garden and at the pool area. We have chickens and waterfowl at the house including a small but deep pond which is not fenced – although it tends to hold no water during the hot Summer months – we urge parents not to allow children to wander alone in the lower parts of the garden. We also underline that we have a small flock of chickens and geese, all native heritage breeds at the property, often free ranging but restricted from entering the fenced pool gardens. There are also bees on the property.
- The pool is open is between 08.00 hours in the morning and 20.00 hours in the evening.
- THERE IS NO LIFE GUARD PRESENT AT THIS POOL
- Children under 14 must be accompanied and supervised by adults at all times;
- It is obligatory to use the shower and to wash the feet before entering the water;
- It is obligatory to wear a swimming cap during bathing;
- It is obligatory to use slippers / spa shoes in the vicinity of the pool and unpaved pathways;
- It is forbidden to dive or engage in potentially harmful behaviour in the pool area.
- The pool may only be accessed via the steps or ladder provided.
- No smoking is allowed;
- Swimming pool use is prohibited during any cleaning or sanitizing operations;
- Bathing in the event of rain and thunderstorms and, in particular, adverse weather conditions is prohibited;
- It is forbidden to play with the pool plant and equipment;
- It is forbidden to bring glassware or other potentially dangerous items in the pool area.
- It is recommended not to bathe before three hours have elapsed since the last meal.
- In case of emergency, call 118;
- The nearest telephone is within the house with the owners
- The Emergency area for First Aid is within the entrance hall (on the wall by the stairs) and in the Guest Kitchen (behind the entrance door)
- The swimming pool is reserved for guests only;
- Maximum number of bathers allowed in the pool area is 16 people;
- The deepest point of the pool is 140 cm The shallowest point is 140 cm.
- Its dimensions are 7 mt. by 14 mt;
- The pool manager is Malvin Tyler
- Pool water is filtered, treated, controlled and analyzed daily;
- The toilets are located in the main house
It is the responsibility of the guest to purchase travel insurance to protect against unforeseen events that might result in damage or losses even prior to arrival for example events that lead to late cancellations. Inability to travel will never be the responsibility of the hotel and does not warrant changes to the terms and conditions under which the booking was made.
Allergies should be declared well before arrival, and stated again at check in.