Terms of Service


Terms of Service

Siena House works both as a Villa Rental and as a short stay farmhouse B&B and our terms and conditions reflect both stay types

circles

From 1 January to Easter, we invite you to circle selected room nights/stay. To circle a stay, you should select ‘Book’ and ‘Confirm Later’ [No payment/guarantee]. A circle is an indication of interest, or provisional reservation, awaiting confirm/reconfirm on both sides. Siena House expects to confirm Summer availability around Easter, annually. Availability must be confirmed or reconfirmed personally by Amanda or Malvin prior to acceptance of payment or vouchers to formalize [guarantee] a reservation.

Policies:

Resale-Refund Cancellation is free of charge until approval/reconfirmation, and the circle/provisional reservation is not guaranteed until that time. Payment of all/selected nights  will be required to guarantee reservation [We will advise] Payment can be made and vouchers accepted only after our approval/reconfirmation. The confirmed reservation is non-refundable except in case of resale as follows: Cancelled cash-paid nights are refunded up to 100% price paid per night according to resale, with a voucher issued to any unsold amounts. Cancelled Voucher-paid nights: vouchers will be reactivated up to 100% applied value per night according to resale. If cancellation provides 60/+ days notice, A new voucher will be issued to unsold amounts. Where cancellation of voucher paid nights/amounts gives fewer than 60 days notice, voucher reactivation will be capped at the eventual per night resale amount and no new voucher will be provided to unsold amounts.

Non-Refundable All or selected nights are charged at the time of booking [we will advise] to guarantee reservation. Non-guaranteed reservations are not accepted. In case of early cancellation notified with 60/+ days to arrival, amounts paid are converted to a voucher for use between Sept 15 and July 15.

Rental Period

Arrival to the property [check in] from 3-4pm / Departure from the property [check out] by 11 am as standard. Non-Standard timings are subject to availability and must be requested 24-48 hours ahead. If you are arriving direct from long distance travel, please let us know using the comments box

Licence and Occupancy

To avoid mistakes that might result in your check in being refused, you must book all guests into the room either within selected occupancy or by using the comments box at booking. Additional per person charges will apply to additional guests at arrival where we are able to offer check in to the new occupancy requirement. Where we are unable to offer check in to the total occupancy requirement check in will be refused. We will suggest alternative accommodation but no refund or voucher will be provided – as in case of No Show.

INCIDENTALS

Non standard cleaning requirements [Including spontaneous late departure] items missing from the room, items damaged and purchases made in house will be charged to the credit card provided. [Guests are welcome to request an inventory/ inventory check]

Theft and Damage Liability

With real art ceramic sculpture designer furnishing and delicate surfaces in many of the guest spaces, we do require a guarantee to incidentals. For most bookings the card supplied at booking is adequate. In the case of Villa/Tuscany Suite/Multi Room stays, the guarantees provided will extend across all areas of the property used/frequented by the group during the stay. We draw your attention to pool regulations [below] and in particular to the necessity to keep glass bottles and glasses away from the pool area: water, border and lawns.

Cancellation by the guest

The reservation can be deleted via the link provided in the original reservation details

Cancellation by the hotel (Walk Policy)

In all cases we will notify the guest at the earliest possibility and in case of failure to contact the guest or in case of cancellation at arrival will seek out and indicate, booking where possible alternative accommodation in a similar area quality and price range [we are very close to Locanda dell’Amorosa, Sinalunga, 1.5km away] which is our preferred alternative accommodation). Amounts paid will be refunded in cases of cancellation by the hotel where we are not required to book alternative accommodation except in the event that Siena House must refuse check in due to occupancy limitations (exceeding the indicated maximum licensed occupancy into a room) and in cases of threatening or aggressive/disorderly behaviour – in which case amounts paid will be retained by the hotel.

Safety Security Privacy

The property is a non smoking property.  Smoking is permitted in the garden only. The front door can be opened easily from within and must be kept clear of obstruction and remain openable (not double locked) during the night as it is the fire escape for the first floor. Fire extinguishers are provided in the Tuscany Suite Lounge (2) as well as the Garden Kitchen (1) and on the ground floor (1) First aid boxes are fitted within the entrance hall and within the Garden Kitchen. Ground floor bedroom windows are barred, ground floor doors have Persian Blinds fitted. Guests are advised to lock doors during absence for security but requested to keep keys within the locks of locked doors during the night (if doors are to be locked at night) and all exits clear of obstruction in case of fire.

The entire property is circled by wall and fencing, with gates. Gates remain closed. Guests are provided with devices to open gates and keys to their rooms. Guests should not travel with high value items and are advised to purchase specific insurance cover if they must bring valuable items with them. Valuables are the responsibility of their owner. Rental cars should be locked at night with windows closed. The immediate area around the main building and entry points is subject to 24 hour video surveillance, however cars parked in both front and rear car parks are not guaranteed to be within view of cameras and thus are parked at the owners risk.

Young children must be accommodated with parents in the same bedroom or in the second bedroom of a suite. Child beds must not be repositioned into the walk in/wardrobe corridors or bathrooms or anticamere. In case of The Chianti Suite or The Tuscany Suite bookings, children must not be accommodated without parents in the Cortona room (the room with the X large, deep bathtub). Children must not be allowed to sit on windowsills or lean out of windows, climb shelving or explore beyond immediate garden areas. Children must be accompanied at all times and not allowed in or around the pool or garden or kitchen areas without supervision by an adult.  Parents much take necessary precautions to keep their children safe from sunburn and insect bites. We do have biting and stinging insects in this organically farmed area and we do not use any pesticides. Shoes must be worn in the garden and at the pool area. We have chickens and waterfowl at the house including a small but deep pond which is not fenced – although it tends to hold no water during the hot Summer months – we urge parents not to allow children to wander alone in the lower parts of the garden. We also underline that we have a small flock of chickens and geese, all native heritage breeds at the property, often free ranging but restricted from entering the fenced pool gardens. There are also bees on the property.

Pool Regulations

(Art. 10 L.R. Toscana n.8 / 2006)
Laws and recommendations for the proper use of the pool
  • The pool is open is between 08.00 hours in the morning and 20.00 hours in the evening.
  • THERE IS NO LIFE GUARD PRESENT AT THIS POOL
  • Children under 14 must be accompanied and supervised by adults at all times;
  • It is obligatory to use the shower [with soap] and to wash the feet before entering the water [we provide bathroom/pool shoes]
  • It is obligatory to wear a swimming cap during bathing;
  • It is obligatory to use slippers / spa shoes in the vicinity of the pool and unpaved pathways;
  • It is forbidden to dive or engage in potentially harmful behaviour in the pool area.
  • The pool may only be accessed via the steps or ladder provided.
  • No smoking is allowed;
  • Swimming pool use is prohibited during any cleaning or sanitizing operations;
  • Bathing in the event of rain and thunderstorms and, in particular, adverse weather conditions is dangerous and therefore prohibited;
  • It is forbidden to play with the pool plant and equipment;
  • It is forbidden to bring glassware or other potentially dangerous items in the pool area.
  • It is recommended not to bathe before three hours have elapsed since the last meal.
  • In case of emergency, call 118
  • The nearest telephone is within the house with the owners
  • The Emergency area for First Aid is within the entrance hall (on the wall by the stairs) and in the Guest Kitchen (behind the entrance door)
  • The swimming pool is reserved for resident guests only
  • Maximum number of bathers allowed in the pool area is 16 people;
  • The deepest point of the pool is 140 cm The shallowest point is 140 cm.
  • Its dimensions are 7 mt. by 14 mt;
  • The pool manager is Malvin Tyler
  • Pool water is filtered, treated, controlled and analysed daily;
  • The toilets are located in the main house
Those who do not comply with the regulations will be removed from the pool area

 

Travel Insurance

It is the responsibility of the guest to purchase travel insurance to protect against unforeseen events that might result in damage or losses even prior to arrival for example events that lead to late cancellations.  Inability to travel will never be the responsibility of the hotel and does not warrant changes to the terms and conditions under which the booking was made.

Allergies

Allergies should be declared well before arrival, and stated again at check in.

Please note that we have bees, chickens, ducks, geese and dogs on the property.